saturomex.com.mx and its affiliates will provide complementary services; however, no refunds will be issued if the passenger voluntarily decides not to use any previously scheduled service.
If, for reasons beyond our control, a service cannot be provided completely or requires suspension, to guarantee the comfort and safety of passengers, NO refund or replacement for another service will be made. Cancellation Policies:
At Clasa Tour Operadora, we understand that unforeseen circumstances may arise that require the cancellation of a reservation. Below we detail our cancellation policies to ensure a hassle-free experience:
Cancellations by the Client:
If you need to cancel your reservation, we ask that you notify us as soon as possible so that we can process your request.
Cancellations are subject to charges that may vary depending on the notice period and the specific policies of each contracted service. We recommend that you review the terms and conditions of your reservation to find out the applicable charges.
The following cancellation charges generally apply:
Cancellations made more than 15 days in advance: 50% of the value of the package.
Cancellations made 7 days or less in advance: 100% of the value of the package
Cancellations due to Exceptional Circumstances:
We understand that situations beyond your control may arise that require cancellation of your reservation, such as illness, family emergencies, or unexpected changes to your travel plans.
If you need to cancel your booking due to exceptional circumstances, we ask that you contact us as soon as possible to discuss your options. If possible, we will do our best to minimize cancellation charges and find a solution that is fair to both parties.
Cancellations by Clasa Tour Operator:
On rare occasions, we may be forced to cancel a service due to unforeseen circumstances, such as extreme weather conditions, safety concerns, or unavailability of resources.
If we have to cancel a service, we will inform you as soon as possible and offer you the option to reschedule your reservation or receive a full refund, depending on your preference.
Cancellation Procedure:
To cancel a reservation, we ask that you contact us by phone or email and provide us with the necessary information, such as your reservation number and the details of the reservation you wish to cancel.
Once we receive your cancellation request, we will process your request as soon as possible and send you written confirmation of the cancellation and any applicable refund.
We hope these cancellation policies give you clarity and peace of mind when planning your trip with us. We are here to help you every step of the way and ensure you have an unforgettable travel experience with Clasa Tour Operadora. If you have any questions or need more information, do not hesitate to contact us. We are at your disposal to help you!
