Terms and Conditions

Last Updated: [13/01/2025]

Welcome to clasaturomex.com.mx These Terms and Conditions of Use (hereinafter, "Terms") govern the access to and use of the website clasaturomex.com.mx (hereinafter, "the Site"), owned and operated by GRUPO TURISTICO Y EMPRESARIAL CLATOUR S.A. DE C.V., located at Colonia Roma Norte, Vialidad Yucatán, Number 502, between Medellín Street and Álvaro Obregón Street, Municipality of Cuauhtémoc, Mexico City, Mexico.
Postal Code: 06700.

By accessing or using the Site, you agree to comply with these Terms and Conditions. If you do not agree with any of these Terms, please refrain from using the Site.

1. Definitions

• User: Any individual who accesses, navigates, or performs any action on the Site.
• Tourist Package: A set of tourist services including transportation, accommodation, activities, and other travel-related services within the Mexican Republic.
• Service Provider: Companies or individuals that provide tourist services, such as hotels, airlines, tour operators, etc.

2. Use of the Site:

The Site is intended for the promotion, consultation, and purchase of tourist packages within the Mexican Republic. Users can browse, reserve, and purchase the tourist packages available on the Site, provided they:

• Provide truthful, complete, and up-to-date information when registering or making a reservation.
• Do not engage in any actions that interfere with the proper functioning of the Site.
• Comply with all applicable laws while using the Site and conducting transactions.

3. Intellectual Property

All content available on the Site, including text, graphics, logos, images, icons, software, databases, and other elements, is the property of GRUPO TURISTICO Y EMPRESARIAL CLATOUR S.A. DE C.V. or its respective owners and is protected by intellectual property laws. Unauthorized use of these materials is strictly prohibited.

4. Booking and Purchase Process

• Booking Tourist Packages: To book a tourist package, the User must complete the online booking form, providing necessary information such as name, travel date, number of people, among others.
• Booking Confirmation: Once the booking is complete, the User will receive a confirmation email, subject to the availability of the tourist package and confirmation from the service provider.
• Payments: Bookings are subject to payment of a specified amount at the time of purchase. The Site offers several payment methods, which will be detailed during the purchasing process. Payments are processed through secure payment platforms.

5. Limitation of Liability

clasaturomex.com.mx acts as an intermediary between the User and service providers; therefore, it is not responsible for the quality, availability, or services provided by such providers. Additionally, it will not be held liable for delays, changes, or cancellations beyond its control, such as natural disasters, accidents, or other issues outside its management.

6. Modifications to the Site and Terms

clasaturomex.com.mx reserves the right to modify, update, or suspend the content of the Site and these Terms at any time without prior notice. Any changes will be published in this section and will be considered accepted by the User if they continue to use the Site after such modifications.

7. Personal Data Protection

The Site respects users' privacy and is committed to protecting their personal data. By making a purchase or registering on the Site, Users accept the privacy policy of clasaturomex.com.mx, which details how their data is collected, used, and protected.

8. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Mexican States. Any disputes related to these Terms will be resolved by the competent courts of Mexico.

9. Contact

If you have any questions or concerns regarding these Terms and Conditions, please contact us via email at reservaciones@clasaturomex.com.mx or by phone at +(521) 5552078182.